Dear Guests!
On behalf of my colleagues, I can promise that we will do everything to ensure your stay is joyful and smooth. Therefore, I kindly ask you to acknowledge and comply with the following.
Sincerely, Szilvia Tömösvári, Castle Director
Arrival: We provide the rooms from 14:00 on the day of arrival. Please indicate your intention to arrive earlier in advance by e-mail or phone.
Extension: On the day of departure, it is possible to extend the stay, provided no other guest is arriving in the room that day (extension fee: by agreement).
Departure: On the day of departure, the guest is obliged to leave the room along with their luggage by 10:00, and hand in the chip card at the reception.
Payment: The guest is obliged to settle the consideration for the stay no later than before the final departure.
Lien: In case of refusal to pay, the hotel is entitled to retain the guest’s belongings and enforce its right of lien on them.
Departure without payment: In addition to filing a police report, the hotel will enforce its claim through legal channels, the costs of which will be charged to the guest. The hotel will charge subsequently incurred fees to the guest’s credit card.
Upon registration, guests receive a card as a room key. In case of damage to the card or its loss, a compensation fee (HUF 5,000) will be charged upon departure.
Visitors: Only guests registered at the reception may stay in the rooms. Please receive your visitors in the lobby. The guest is responsible for the behavior of their visitor and for any damage caused by them. For extra guests beyond the room capacity, a rack rate will be charged.
Under 14 years old: May only stay in the room and use the services under the continuous supervision of a parent or legally competent escort.
Alcohol: Persons under 18 years of age may not consume alcohol on the hotel premises. The parent/escort is responsible for enforcing this.
Safe: A safe built into the room cabinets is available free of charge for safekeeping your valuables.
Camera: The hotel operates a 24-hour closed-circuit camera system for the protection of property and personal security.
Fire protection: In case of fire, the escape route and the instructions of the firefighters must be followed. Fire extinguishers are located in the corridors.
Electrical devices: It is prohibited to operate irons, kettles, coffee makers, and other devices not related to travel needs (except laptops, tablets, cameras).
Compliance with fire safety regulations is mandatory. The cost of a fire alarm caused by negligence is charged to the guest (minimum HUF 25,000 + VAT).
Breakfast is between 8:30–10:00. Please consume the buffet offerings only in the dining room.
It is forbidden to bring in:
Corrosive, flammable chemicals, fire and explosive materials.
Food and drinks (including alcohol) not purchased in the hotel.
Objects of particularly high value, museum pieces.
Fireworks, firecrackers, waste, psychotropic substances.
In case of unauthorized entry of items, the hotel may remove the item at the guest’s expense and is not responsible for any damage caused to it.
The guest is fully liable for damage caused by their own electrical appliances (coffee maker, iron, etc.). Ironing/washing requests can be indicated at the reception.
The hotel is non-smoking. Smoking and the use of electronic cigarettes are prohibited in both indoor and outdoor areas (except in designated places). The hotel will pass on any official fines for violations to the offender.
After 22:00, loud noise and noisy activities are prohibited (except for permitted events).
Any behavior that disturbs the peace or privacy of others is prohibited.
Warnings: The first is free, for the second and third warnings a fee of HUF 5,000/occasion will be charged. After the third warning, the hotel may terminate the contract with immediate effect and expel the guest.
The guest is obliged to use the equipment properly. Damages must be reimbursed before departure.
Removal of objects is only possible with written permission (the lack of which is considered a crime).
Only staff may rearrange the furniture. Malfunctions must be reported; the guest may not repair them themselves.
The use of Wi-Fi is free of charge, the password is provided upon check-in. Continuous operation is not guaranteed, and the hotel is not responsible for any software damage resulting from its use.
The minibar may only contain hotel products and cannot be used for personal cooling purposes. The mineral water inside is included in the room price.
Parking is free of charge but takes place in an unguarded area. Traffic rules (KRESZ) apply (max. 20 km/h). The license plate number must be provided upon check-in.
The hotel offers medical assistance, which the guest uses at their own risk. In case of suspicion of an infectious disease, a doctor will be called; in case of a confirmed infection, the hotel may terminate the contract with immediate effect. Any extra costs incurred (doctor, disinfection, damage) are borne by the guest/relatives.
Found items are kept for 3 months (except for food, medicine – these are destroyed). Collection is only possible after reimbursement of storage costs and identification.
Cash/valuables: We are only responsible for items placed in the locked room safe.
Other items: In case of damage, the extent of liability is max. fifty times the daily room rate.
Exemption: The hotel is not liable if the damage was caused by an unavoidable external cause or the guest’s own fault.
Wellness: Can only be used at your own risk.
Wake-up call: A gesture of courtesy; we assume no responsibility for its failure.
Monumental nature: We exclude liability for damages resulting from (irremediable) deficiencies due to the monumental characteristics of the Castle.
All defects must be reported immediately to the reception. The hotel will require the perpetrator to reimburse for intentional or negligent damage.
Only asymptomatic guests may use the services.
The hotel may request the presentation of an immunity certificate or a declaration.
In case of experiencing symptoms, the guest is obliged to inform the hotel. In case of a positive test, the hotel may ask the guest and their escorts to leave immediately.
The hotel reception will provide information about our other services.
We trust that your time for relaxation will be joyful, undisturbed, and meet your expectations!
