1.1. The General Hotel Terms and Conditions (hereinafter GTC) summarize the contractual content based on which the “P92 Primus Rendezvényszervező és Szolgáltató Kft.” (registered office: 2617 Alsópetény, Béke utca 1.), operating the Prónay Castle in Alsópetény (2617 Alsópetény, Petőfi utca 52.) and the Alsópetény Guesthouses (hereinafter: Hotel), hereinafter: Service Provider) concludes an accommodation contract with its Guests.
1.2. Individual conditions do not form part of these GTC, but they do not exclude the conclusion of separate, special agreements with travel agents, organizers, occasionally with different conditions appropriate for the specific business.
2.1. A Guest is any natural or legal person who uses the accommodation services provided by the Service Provider in the hotel. The Service Provider and the Guest jointly, provided the conditions are met, become contracting parties (hereinafter: Parties).
2.2. If a third party (hereinafter Intermediary) acts on behalf of the Guest during the conclusion of the contract for the service, the provisions of these GTC shall also apply, provided that the Service Provider is not obliged to investigate whether the Intermediary legally represents the Guest. If the Intermediary does not have the authorization to represent, they are personally liable for fulfilling the obligations arising from the contract and burdening the Guest.
3.1. The Service Provider shall always send a written offer to the Guest’s verbal or written request for quotation.
3.2. The Contract is concluded exclusively upon the Service Provider’s written confirmation sent in response to the Guest’s written request for quotation. If the Service Provider’s confirmation differs from the conditions specified in the request for quotation, or the request does not cover all issues necessary for the conclusion of the contract, the contract between the parties is concluded when the parties agree in writing on all essential issues, or issues considered essential by either party. However, the contract only becomes effective if the Guest provides a card guarantee to the Service Provider or pays a deposit. The Service Provider is entitled to pre-authorize the Guest’s bank or credit card for the amount of the stay. If the contract does not become effective due to the lack of fulfillment of the Guest’s above obligations, the Guest is obliged to pay a penalty equal to 30% of the total ordered service fee to the Service Provider.
3.3. A verbal reservation, agreement, modification, or its verbal confirmation by the Service Provider does not create a contract.
3.4. The Contract for the use of the service is for a definite period.
3.5. If the Guest permanently abandons the use of the service before the expiration of the specified period, this does not exempt the Guest from the consideration under the Contract. At the same time, the Service Provider is entitled to provide the unused service to a third party.
3.6. The prior consent of the Service Provider is required for the extension of the use of the service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
3.7. The condition for using the service is that the Guest proves their identity in accordance with legal regulations before using the service. No one may stay in the hotel without registration.
3.8. A written agreement signed by the Parties is required to modify and/or supplement the Contract.
4.1. The Guest has the right to use the service from 14:00 on the start date specified in the Contract (Check-in).
4.2. If the Guest does not start using the service by 18:00 on the start date, the Service Provider has the right to withdraw from the contract, unless the contract specifies a later arrival time.
4.3. If the Guest has paid a deposit, the Service Provider may only withdraw from the contract after 10:00 on the day following the start date.
4.4. In the event of the Service Provider’s withdrawal as described above, the Service Provider is entitled to a penalty. The amount of the penalty is 30% of the total consideration for the service.
4.5. The Guest may use the service until 10:00 on the closing date, by which time they must leave the hotel (Check-out).
4.6. Depending on the occupancy of the hotel, services before and after the above times may be provided for a fee.
5.1. The prior consent of the Service Provider is required to extend the use of the service.
5.2. If the Guest does not finish using the service by 11:30 on the closing date, does not leave the hotel, and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to invoice the consideration for its services for every additional day.
6.1. The current consideration for the service (list price) is available at the hotel reception.
6.2. The Service Provider may change its announced list prices without prior notice (for example: due to package prices or other discounts). However, the change does not affect the already concluded contract, unless the change in the list price of the service occurs due to a change in legislation.
6.3. The Guest can always receive information about the list price of the services before starting to use the service at the hotel reception.
6.4. When announcing the list prices, the Service Provider indicates the legally regulated rate of the tax content (VAT, Tourism Tax) valid at the time of the offer. The published prices include the VAT determined by law, but do not include the tourism tax, which burdens the Guest on top of the consideration. The Service Provider will pass on the additional burdens due to the amendment of the applicable tax laws (VAT, Tourism Tax) to the Guest, with prior notice.
7.1. Current offers and discounts are announced on the hotel’s website. The announced discounts always apply to individual contracts.
7.2. The announced discounts cannot be combined with any other discount.
7.3. In the case of booking products subject to special conditions, group bookings, or events, the Service Provider establishes conditions specified in an individual contract.
8.1. The service provider provides the following accommodation and catering discounts for children – if placed in a shared room with parents:
0 – 3 years of age 100%
3 – 12 years of age discounted price from the extra bed price
From 12 years of age, the fee for an extra bed will be applied
8.2. The Service Provider is not obliged to place an extra bed in every room.
8.3. The Guest must communicate the need for an extra bed to the Service Provider at the time of booking.
9.1. In case of individual booking:
The Guest may withdraw from the service or terminate the service contract under the following conditions and upon payment of a cancellation fee (hereinafter: cancellation):
in case of cancellation within 48 hours prior to Check-in, the cancellation fee is 80% of the value of the entire service.
in case of cancellation within 7 days prior to Check-in, but more than 48 hours before, the cancellation fee is 30% of the value of the entire service.
in case of cancellation more than 7 days prior to Check-in, no cancellation fee is charged to the Guest.
9.2. In case of group booking:
in case of group booking, we request a 30% deposit, which we treat as a cancellation fee in case of cancellation.
10.1. The consideration for the ordered services can be paid on-site in cash in HUF or EUR. In case of payment in Euros, the conversion rate is the valid daily MNB middle exchange rate -10%. Payment can also be made by credit card indicated as accepted by the Service Provider, by bank transfer, or by payment through the website.
10.2. In the case of a bank transfer, the Guest is obliged to transfer the consideration for the ordered services to the bank account specified by the Service Provider in such a way that the given amount is credited to its bank account before the start date of the Service.
11.1. The Service Provider is entitled to terminate the Contract with immediate effect, and thus refuse to provide the services, if:
the Guest does not use the service as intended;
the Guest exhibits behavior incompatible with the security and order of the hotel, behaves objectionably or rudely with the hotel employees, is under the influence of alcohol or drugs, exhibits threatening, insulting, or other unacceptable behavior, or smokes in a non-designated area, or otherwise violates the house rules.
the Guest suffers from an infectious disease;
11.2. However, even in the event of the Service Provider’s termination as described above, it may claim the fee for the entire ordered service.
12.1. If the Service Provider is unable to provide the services specified in the Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), the Service Provider is obliged to arrange for the Guest’s accommodation and the replacement of the service without delay.
12.2. If the Service Provider fully complies with these obligations, or if the Guest has accepted the alternative accommodation option offered to them, the Contracting Party may not assert a subsequent claim for damages.
12.3. If the Service Provider is unable to fulfill its obligation under point 12.1, the Service Provider is only entitled to claim the fee covered by the service.
13.1. With the conclusion and entry into force of the contract, the Guest acquires the right to use the service.
13.2. The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during their stay at the hotel. The Service Provider undertakes to handle complaints delivered to it in writing with proof of receipt (or recorded in minutes by it) during this period.
13.3. The Guest may exercise the right to enforce claims against the Service Provider within 30 days from the termination of the Service Provider’s service obligation, or if the service obligation does not occur, from the conclusion of the contract, after which the right to enforce claims ceases.
14.1. The Guest is obliged to pay the service fee as contracted.
14.2. The Guest is obliged to comply with the hotel’s house rules.
14.3. If the Guest brings food or drinks into the hotel and consumes them in public areas, the Service Provider is entitled to charge a reasonable fee for this (the so-called “corkage fee” in the case of drinks).
14.4. It is forbidden to take food/drinks out of the hotel’s catering units for hotel guests.
14.5. The consent of the Service Provider is required to operate electrical appliances brought into the hotel by the Guests that are not among the usual travel items.
14.6. Garbage may only be placed in the designated trash receptacles within the hotel premises. It is forbidden to take furniture out of the hotel or move it within the hotel.
14.7. The Guest may use the tools and equipment in the hotel exclusively at their own risk, subject to mandatory compliance with what is described in the posted usage/handling instructions. Private equipment and areas designated for private use are not part of the rented premises, their use by guests is not permitted.
14.8. In case of smoking in the room, the Service Provider is entitled to charge the Guest an extra cleaning fee of HUF 25,000.
14.9. In case of fire, the Guest is obliged to immediately notify any employee of the Service Provider. In the event of a fire or other alarm, the Guest is obliged to leave the hotel as soon as possible according to the posted information.
14.10. The Guest is fully liable for damages caused during improper use. The Guest is jointly and severally liable for the compensation of damages with the person causing the damage who is staying at the Hotel by the right or in the interest of the Guest.
14.11. The Guest shall ensure that children under 16 years of age under their responsibility stay at the Hotel only under adult supervision.
14.12. The Guest must immediately report any damage suffered by them in the hotel, and provide all necessary data to the hotel that are necessary for clarifying the circumstances of the damage event, or possibly for drawing up a police report/police procedure.
14.13. The Guest expressly acknowledges that the hotel operates a closed-circuit camera system in common areas (except locker rooms, restrooms, but including the car park and external areas directly belonging to the hotel) for property protection purposes, the recordings of which are deleted in accordance with the relevant legal provisions.
14.14. Upon completing the use of the service the Guest is obliged to hand in the room cards at the reception. Failure to do so, or in the event of the loss or destruction of the card, the Service Provider is entitled to charge a compensation fee for the given card, which the Guest must pay upon departure. The Guest can use the room cards to access their room until 10:00 on the day of departure. The room card loses its validity after this time – unless the Guest has agreed with the Service Provider to extend the stay.
15.1. The Service Provider may consent to bringing pets onto the castle grounds with special permission. Interaction with wild and stray animals on the hotel premises is entirely at the Guest’s own risk, and the Service Provider is not liable for possible bites or scratches.
16.1. If the Guest fails to fulfill their obligation to pay the fee for the penalty-subject services used or ordered in the Contract but not used, the Service Provider is entitled to a lien on the personal property of the Guest brought into the hotel to secure its claims.
16.2. The concierge service providing constant supervision on the hotel premises is entitled to check Guests entering and leaving, to establish their identity, and in justified cases to inspect vehicles upon exit.
16.3. If necessary, the concierge service is entitled to direct traffic on the hotel premises.
16.4. If the Guest fails to fulfill any payment obligation, the Service Provider is entitled to a lien under the Hungarian Civil Code on the personal property of the Guest brought into the hotel to secure its claims. The rules of the landlord’s lien must be applied appropriately to this lien. As long as its lien exists, the Service Provider can prevent the removal of the encumbered property. If the item used as a pledge is a motor vehicle owned by the Guest, its retention as a pledge refers exclusively to the pledged item, by no means to restrict the personal movement freedom of the Guest or those traveling with them. The persons may leave the hotel without any other restriction.
17.1. The obligation of the Service Provider is to provide the accommodation and other services ordered under the contract in accordance with the valid regulations and service standards.
18.1. The Service Provider assumes liability for the damage suffered by the Guest due to the loss, damage, or destruction of their belongings, provided that the Guest placed them in a place designated by the Service Provider.
18.2. The Service Provider’s liability does not extend to damage events that occurred due to an unavoidable cause beyond the control of the Service Provider’s employees and Guests, or that were caused by the Guest themselves.
18.3. The Service Provider may designate areas within the hotel premises where the Guest may not enter. The Service Provider assumes no liability for any damage or injury suffered by the Guest in such areas.
18.4. The Service Provider is only responsible for valuables, securities, and cash if it explicitly accepted the item for safekeeping, or if the damage occurred due to a reason for which it is liable under general rules. Furthermore, the Service Provider is not liable for damages resulting from improper use.
18.5. The Service Provider is not liable for damages even if the use of the hotel’s wellness area or sports facilities is restricted or not permitted for the duration of maintenance ordered due to extraordinary or health regulations.
18.6. The use of the hotel’s wellness area is at the Guest’s own risk, there is an increased risk of slipping in areas near water, and the hotel assumes no liability for accidents resulting from this.
18.7. The Guest must immediately report any damage suffered by them in the hotel, and provide all necessary data to the hotel that are necessary for clarifying the circumstances of the damage event, or possibly for drawing up a police report/police procedure.
19.1. During the performance of its obligation under the Contract, the Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the publicity of data of public interest.
20.1. Any cause or circumstance (e.g., war, fire, flood, adverse weather conditions, power outage, occurrence of a strike) over which the Service Provider has no control (force majeure), exempts the Service Provider from fulfilling its obligations under the Contract for as long as this cause or circumstance exists.
21.1. The place of performance is the place where the hotel is located.
21.2. In connection with all disputes arising from the contract, the court with substantive and local jurisdiction over the Service Provider is entitled to act.
21.3. In the legal relationship between the Service Provider and the Guest, the jurisdiction of Hungary and the provisions of Hungarian laws shall apply.
22.1. When visiting the website operated by the Service Provider, it does not record the user’s IP address or any other personal data. During the visit to the website, searching is free and anonymous. The Service Provider uses the anonymous internet visit exclusively for statistical purposes, to optimize its internet presence, and to increase the security of the system; the recorded data does not contain any personal data.
22.2. The Service Provider treats all data and facts concerning the Users confidentially and uses them exclusively for its own research and statistical purposes.
22.3. The Service Provider does not assume liability for its previous pages that have already been deleted but have been archived with the help of internet search engines. The operator of the search engine must ensure their removal.
23.1. The Service Provider sends online Newsletters and electronic direct marketing messages (hereinafter: Newsletter) containing news, information, and offers about the Prónay Castle, the Alsópetény guesthouses, and the “Why Nógrád?” updates 3-4 times a year to persons subscribing to the newsletters on the website it operates.
24.1. The Service Provider considers the protection of personal data to be of paramount importance during its activities. It always handles the personal data made available to it in compliance with current legislation, ensures their security, takes the technical and organizational measures, and develops the procedural rules that are necessary to comply with the relevant legislation.
24.2. During its activities, the Service Provider uses the users’ data exclusively for contracting, invoicing, and its own advertising purposes in accordance with the Data Protection Act.
24.3. By ordering the service, the Guest acknowledges that they have read and understood the above terms and rules and agree with their contents.
25.1. The car park is private property.
25.2. At the same time, the rules of the Highway Code (KRESZ) currently in force shall apply to both vehicle and pedestrian traffic in the car park.
25.3. The car park may only be used by persons authorized by the car park operator.
25.4. The car park may only be used for parking vehicles and for the purpose of leaving and approaching the vehicles.
25.5. Minors under the age of 14 may only enter the car park under adult supervision, and the adult is also responsible for the minor’s behavior.
25.6. It is forbidden to bring explosive, flammable, or environmentally polluting substances into the car park or to store them in the vehicle.
25.7. It is forbidden to keep an animal in a vehicle parked in the car park.
25.8. Smoking is prohibited in the car park.
25.9. It is forbidden to damage the car park.
25.10. Please take special care of the cleanliness of the car park; place trash exclusively in the designated containers.
25.11. Please respect the quiet of the car park environment, do not disturb others’ rest with loud noise, and do not leave the vehicle’s engine running unnecessarily.
25.12. Please immediately notify the car park operator if you experience any irregularities in the car park.
25.13. However, we would also like to draw your attention to the fact that the car park is not specifically established for public use, so we have not taken special accident prevention measures in it; the pavements may move, we do not apply anti-slip protection – also taking environmental regulations into account – so everyone may use the car park exclusively at their own risk. The car park is not barrier-free.
First of all, thank you for honoring us and enjoying the beauty and tranquility of the park, which we have developed and nurtured with great care. At the same time, in order for others to have similar experiences with us, it is necessary that you also preserve the condition of the park. To this end, we bring the following rules to your attention, stating that if you enter the park, you accept these rules – even without any separate legal declaration, by implied conduct – so they are binding upon you.
26.1. The park may only be entered with the permission of the park management.
26.2. Minors under the age of 14 may only enter the park under adult supervision, and the adult is also responsible for the minor’s behavior.
26.3. Dogs and other pets may only be brought into the park with the permission of the park operator. The animal brought in must be kept on a leash, and the person bringing it in must collect the animal’s droppings.
26.4. It is forbidden to bring explosive, flammable, or environmentally polluting substances into the park.
26.5. Only persons with reduced mobility are entitled to travel by vehicle in the park, but they too must exclusively use hand-propelled or electrically driven vehicles. Cycling is also not permitted in the park. A baby carriage does not qualify as a vehicle.
26.6. Climbing trees and lighting fires are prohibited in the park.
26.7. Bathing in the lake or reservoir in the park is prohibited.
26.8. It is forbidden to damage the vegetation of the park or to harm its animals.
26.9. Please take special care of the cleanliness of the park; place trash exclusively in the designated containers.
27.10. Please respect the quiet of the park, do not disturb others’ rest with loud noise.
27.11. Please immediately notify the park operator if you experience any irregularities in the park.
27.12. However, we would also like to draw your attention to the fact that the park is not specifically established for public use, so we have not taken special accident prevention measures in it; the pavements may move, we do not apply anti-slip protection – also taking environmental regulations into account – so everyone may visit the park exclusively at their own risk. The park is not barrier-free.
Thank you that by observing the above rules, you also contribute to the safe use of the car park and the protection of our park.
Park/car park operator: P92 Primus Kft. Contact details of the operator:
by phone: + 36 35 530 009
by e-mail: iroda@pronaykastely.hu.
by mail: 2617 Alsópetény, Kossuth Lajos út 34.
27.1. The Service Provider is entitled to modify the GTC with a unilateral declaration. However, the modification does not affect already concluded contracts.
27.2. The Guest acknowledges that they have become acquainted with all the provisions of the GTC, accepted them, and the Service Provider has answered their questions.
The organizer may take photos and video recordings at the events, on which the participants’ likeness and voice may be recorded. The purpose of the recordings is to document the event and to support the marketing and communication activities of the organizer (e.g., website, social media, press materials). By participating in the event, the participant expressly consents to the making and use of the recordings.
